ERP-Consultant m|f/d Service Logistics with German

  • Gliwice
  • Zielona Góra
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proALPHA - the ERP provider for SMEs

proALPHA has been making customers happy for more than 25 years, with software that really moves them forward. In addition to medium-sized companies in manufacturing and trade, the proALPHA Group today supports users from a wide range of industries. Every day, around 1,400 people support more than 5,000 customers worldwide in their digitalization. The high-performance ERP complete solution forms the digital backbone that links and controls systems and processes along the entire value chain. Solutions from Group companies, for example for data analysis, procurement and quality management, plant and machine data collection, time management or access control, as well as from certified partners, are directly connected to it.

Location: Poland

Home office: Gain flexibility and benefit from our home office offer

Your tasks

As a Service Consultant at proALPHA, you will advise and support our international customers on all issues relating to logistics (purchasing, sales, materials management and production). Whether via e-mail, telephone or remote access: you analyze, process and solve complex business transactions with a broad repertoire of different tools. In doing so, you will use our knowledge base and expand it collectively with our team. Through your collaboration with the service consultants, developers and system engineers of our company, you will form a central interface between the software and the customer.
  • You will work in partnership with customers to develop solutions to complex business transactions with a broad repertoire of different tools
  • This includes systematic research in our internal knowledge databases, analysis on the customer's system, as well as reproducing the customer's concerns in our reference systems
  • In addition, you will also provide smaller consulting services
  • You will support our customers in the implementation of commercial and logistical business processes
  • A detailed and complete documentation of your solutions and work progress round off your work

Your profile

  • You have successfully completed your studies with a focus on logistics/production or your commercial training (e.g. industrial clerk)
  • You score with relevant professional experience as well as initial knowledge of ERP or merchandise management programs
  • You are flexible and open to shift work
  • Ideally, you have already gained initial experience in the area of KCS (Knowledge-Centered Service) and ServiceNow
  • You use your expertise and analytical skills to provide the best possible customer service and accept constantly changing and exciting tasks as a challenge
  • You align your actions with the needs of our customers, signal your readiness for service and communicate tactfully and confidently in English and German, Polish is an advantage
You are also welcome as a career starter. Our professional induction and further training concept includes not only providing new colleagues with a mentor, but also participation in intensive training sessions. We offer numerous opportunities for career advancement - apply now!

Your benefits

  • Work-Life-Balance: flexible working hours, home office option, benefit programs (multisport card)
  • Training and development: induction concept, mentoring, internal academy, personal development opportunities, challenging tasks in demanding projects
  • Security: permanent employment contract in a company that has been developing continuously since its foundation, attractive salary
  • Company culture: flat hierarchies, short decision-making paths, creative atmosphere of good cooperation, open and friendly atmosphere, culture of tolerating mistakes and feedback, practical approach
  • Work environment: modern working equipment, parking right in front of the office building, free drinks (coffee, tea, water)


Please send your detailed application to or simply click on the "Apply now" button.
Please summarise your application in one file and state your possible starting date as well as your approximate salary expectations.
  • Frau Jonxha Llapashtica
  • Human Resources Specialist
  • +49 6374 800-498