Service IT-Consultant m|f/d Systems Engineering

  • Gliwice
  • Zielona Góra
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proALPHA - the ERP provider for SMEs

proALPHA has been making customers happy for more than 25 years, with software that really moves them forward. In addition to medium-sized companies in manufacturing and trade, the proALPHA Group today supports users from a wide range of industries. Every day, around 1,400 people support more than 5,000 customers worldwide in their digitalization. The high-performance ERP complete solution forms the digital backbone that links and controls systems and processes along the entire value chain. Solutions from Group companies, for example for data analysis, procurement and quality management, plant and machine data collection, time management or access control, as well as from certified partners, are directly connected to it.

Location: Poland

Home office: Gain flexibility and benefit from our home office offer

Your tasks

As an IT consultant with a focus on systems engineering, you will routinely handle calls in proALPHA Service and assist users with all technical questions and problems. Whether via telephone, e-mail or remote access, you will work out solutions as quickly as possible and thus ensure the smooth operation of proALPHA for our international customers. You document the solutions by using KCS (Knowledge-Centered Service) to utilize our collectively filled knowledgebase and expand it on a demand-based basis together with our knowledge workers. To do this, you will maintain a close connection with your other colleagues in the service, the developers and consultants of our company.
  • You are responsible for error analysis and root cause analysis in the software, in database structures as well as in the IT infrastructure of our customers
  • In addition, you will be responsible for the deployment of software updates and software fixes on productive customer systems
  • You update software components, parameters and configurations
  • You will also be responsible for communicating and coordinating with the customer's technical contacts and IT consultants
  • You will find solutions to customer problems in close cooperation with your colleagues in Service Consulting

Your profile

  • You have successfully completed your studies in (business) computer science or similar or have a comparable technical education with corresponding professional experience
  • Your profound knowledge of Windows server and client operating systems forms the basis of your know-how
  • You are familiar with active network components, TCP/IP as well as relational databases and know the typical IT requirements in medium-sized companies
  • You have already gained experience with an ERP or merchandise management system and ideally have knowledge of Unix/Linux
  • Initial experience in List & Label and the proALPHA document management system would be desirable, but is not a must
  • You are flexible and open to shift work
  • You align your actions with the needs of our customers, signal a willingness to serve and communicate tactfully and confidently in English and Polish or German
You are also welcome as a career starter. Our professional induction and further training concept not only includes providing new colleagues with a mentor, but also participation in intensive training courses. Apply now!

Your benefits

  • Work-Life-Balance: flexible working hours, home office option, benefit programs (multisport card)
  • Training and development: induction concept, mentoring, internal academy, personal development opportunities, challenging tasks in demanding projects
  • Security: permanent employment contract in a company that has been developing continuously since its foundation, attractive salary
  • Company culture: flat hierarchies, short decision-making paths, creative atmosphere of good cooperation, open and friendly atmosphere, culture of tolerating mistakes and feedback, practical approach
  • Work environment: modern working equipment, parking right in front of the office building, free drinks (coffee, tea, water)


Please send your detailed application to or simply click on the "Apply now" button.
Please summarise your application in one file and state your possible starting date as well as your approximate salary expectations.
  • Frau Jonxha Llapashtica
  • Human Resources Specialist
  • +49 6374 800-498