Support Engineer m|f/d 2nd Level Service

  • Gliwice
  • Zielona Góra
scheme imagescheme imagescheme image

proALPHA - the ERP provider for SMEs

proALPHA has been making customers happy for more than 25 years, with software that really moves them forward. In addition to medium-sized companies in manufacturing and trade, the proALPHA Group today supports users from a wide range of industries. Every day, around 1,400 people support more than 5,000 customers worldwide in their digitalization. The high-performance ERP complete solution forms the digital backbone that links and controls systems and processes along the entire value chain. Solutions from Group companies, for example for data analysis, procurement and quality management, plant and machine data collection, time management or access control, as well as from certified partners, are directly connected to it.

Location: Poland

Home office: Gain flexibility and benefit from our home office offer

Your tasks

As a Support Engineer 2nd Level Service you solve technically challenging questions and problems of our international customers. You will search for and implement solutions in the proALPHA ERP system while maintaining close contact with our company's service consultants, developers and system engineers. You will communicate with our customers' IT managers via e-mail or telephone.
  • You will analyze errors and their causes in database structures and in the software with care and expertise
  • You will incorporate error corrections and patches into our customers' programs
  • You will ensure successful installation of the solution on the customer's servers via remote maintenance
  • You will document your analyses and results in order to prevent future errors and support our customers with your know-how in case of technical questions

Your profile

  • You have successfully completed your studies in (business) computer science or similar or have a comparable education with corresponding professional experience
  • You are familiar with at least one modern programming language/development environment (e.g. C#, Java, ABL or similar)
  • Ideally, you have first experiences with relational database systems as well as object-oriented development and ERP or merchandise management programs
  • You are flexible and open for shift work
  • Your personal strengths are customer and team orientation, analytical skills and the ability to work in a structured and results-oriented manner
  • You align your actions with the needs of our customers, signal a willingness to provide service and communicate tactfully and confidently in English and Polish or German
You are also welcome as a career starter. Our professional induction and further training concept not only includes providing new colleagues with a mentor, but also participation in intensive training courses. Apply now!

Your benefits

  • Work-Life-Balance: flexible working hours, home office option, benefit programs (multisport card)
  • Training and development: induction concept, mentoring, internal academy, personal development opportunities, challenging tasks in demanding projects
  • Security: permanent employment contract in a company that has been developing continuously since its foundation, attractive salary
  • Company culture: flat hierarchies, short decision-making paths, creative atmosphere of good cooperation, open and friendly atmosphere, culture of tolerating mistakes and feedback, practical approach
  • Work environment: modern working equipment, parking right in front of the office building, free drinks (coffee, tea, water)


Please send your detailed application to or simply click on the "Apply now" button.
Please summarise your application in one file and state your possible starting date as well as your approximate salary expectations.
  • Frau Jonxha Llapashtica
  • Human Resources Specialist
  • +49 6374 800-498